Política de reembolso
Last Updated: July 6, 2026
At Middle Eastern Threads, we want you to shop with confidence. If something isn't quite right, we're here to help.
Please take a moment to read our Returns & Exchanges Policy before requesting a return or exchange.
Return & Exchange Window
Returns and exchanges may be requested within 7 days of the delivery date.
Requests submitted after the 7-day window may not be approved.
To begin a return or exchange, please contact us at:
Email: middleeasternthreads@gmail.com
Please include your order number and a brief explanation of your request.
Return Eligibility
To qualify for a return or exchange, your item must be:
- Unworn
- Unwashed
- In its original condition
- Free from stains, odors, pet hair, or damage
- Returned with all original tags attached (if applicable)
We reserve the right to inspect all returned merchandise before approving a refund or exchange.
Items that do not meet these conditions may be returned to the customer without a refund or exchange.
Exchanges
Need a different size?
We're happy to offer exchanges for eligible items within 7 days of delivery, subject to product availability.
If the requested item is no longer available, you may choose another eligible product of equal value or receive a refund if applicable.
Customers are responsible for the cost of shipping items back to Middle Eastern Threads unless the exchange is due to our error.
Return Shipping
Unless the return is the result of our mistake (such as receiving the wrong item or a defective product), customers are responsible for all return shipping costs.
We recommend using a shipping service that includes tracking, as Middle Eastern Threads is not responsible for returned packages lost in transit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the item
- Photos of the shipping packaging
- A description of the issue
If we determine that the issue resulted from our error, we will replace the item at no additional cost to you.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Final Sale items
- Clearance or sale items marked Final Sale
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
- Items missing original tags (when applicable)
Any item returned outside our return guidelines may be refused.
Refund Processing
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow several business days for your bank or card issuer to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return is due to an error made by Middle Eastern Threads.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
While we'll always do our best to accommodate your request, we cannot guarantee changes or cancellations once your order has entered processing or has been shipped.
Return Address
Please do not send returns without contacting us first.
Once your return request has been approved, we'll provide you with the appropriate return instructions and return address.
Returns sent without prior authorization may experience delays or may not be accepted.
Refund Eligibility
Refunds are available only for items that meet the requirements outlined in this policy.
To be eligible for a refund:
- Your return request must be submitted within 7 days of the delivery date.
- The item must be unworn, unwashed, and in its original condition.
- Any original tags must still be attached (when applicable).
- The item must pass our inspection after it has been received.
Returns that do not meet these requirements may be denied.
How Refunds Are Issued
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original method of payment.
Please note that it may take several business days for your bank, credit card provider, or payment service to process and post the refund to your account.
Processing times vary depending on your financial institution.
Original Shipping Charges
Shipping charges paid during checkout are non-refundable, unless the refund is the result of:
- Receiving the wrong item.
- Receiving a damaged or defective product.
- An error made by Middle Eastern Threads.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is the result of our error.
We recommend using a shipping service that provides tracking information, as Middle Eastern Threads cannot issue refunds for returned packages that are lost in transit.
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Photos of the item.
- Photos of the shipping packaging.
- A brief description of the issue.
If we determine the issue was caused by our error, we'll replace the item or issue an appropriate refund at no additional cost to you.
Non-Refundable Items
Refunds are not available for:
- Final Sale items.
- Clearance items marked Final Sale.
- Gift cards.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without approval.
- Items returned outside the 7-day return window.
- Returns that do not meet our return eligibility requirements.
Refused or Undeliverable Shipments
If an order is returned to us because:
An incorrect shipping address was provided,
Delivery was refused by the recipient, or
The package could not be delivered after multiple attempts,
any refund issued will exclude the original shipping charges.
Additional shipping charges may apply if the customer requests the order to be shipped again.
Fraud Prevention
To protect both our customers and our business, Middle Eastern Threads reserves the right to deny refunds in cases involving suspected fraud, abuse of our return policy, chargeback misuse, or other unauthorized activity.
If fraudulent activity is suspected, additional verification may be required before processing a refund.
Chargebacks
If you experience an issue with your order, we encourage you to contact us before filing a chargeback with your payment provider.
Our goal is always to resolve concerns fairly and quickly.
Submitting a fraudulent or unjustified chargeback may delay the resolution process and could affect future purchases.
Questions?
If you have any questions about refunds, please contact us.
Middle Eastern Threads
📧 middleeasternthreads@gmail.com
We're committed to providing excellent customer service and appreciate the opportunity to make things right whenever possible.